Thank you for shopping at thepetpiano.us. This Shipping Policy outlines our procedures and regulations regarding order processing, shipping, and delivery.
1. Order Processing Time
Orders are processed within 1 to 3 business days after successful payment.
Order processing takes place Monday through Friday, excluding weekends and public holidays.
Orders submitted after 4:00 PM on Friday will be processed on the following Monday.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and delivery details.
Please note that order processing time and shipping transit time are two distinct concepts.
2. Shipping Destinations
Currently, we offer shipping services to customers located in the United States and Canada.
The range of available shipping destinations may vary depending on the service coverage areas of our partner carriers. If you are unable to select your region during checkout, it indicates that shipping services are currently unavailable for that destination.
3. Estimated Delivery Time
Estimated delivery times vary depending on the destination.
United States
Estimated Delivery Time: 7–12 business days
Canada
Estimated Delivery Time: 7–12 business days
The delivery times listed above are estimates; actual delivery times may vary due to factors such as customs clearance, weather conditions, or carrier delays.
4. Shipping Fees
We offer free shipping to the United States and Canada.
- Order Tracking
Once your order has shipped, you will receive a tracking number via email.
It may take 2 to 5 business days for tracking information to update, depending on the carrier’s processing speed. 6. Customs, Duties, and Taxes
Our pricing is inclusive of these fees.
- Delivery Delays or Lost Packages
Although we partner with trusted logistics providers, delivery delays may still occur due to the following reasons:
Customs inspections
Adverse weather conditions
Service disruptions by logistics carriers
Seasonal peaks in demand
If your order does not arrive within the estimated timeframe, please contact our customer service team for assistance.
- Incorrect Delivery Address
Customers are responsible for providing accurate delivery information at checkout.
If an incorrect or incomplete address is provided and the order has already been shipped, we may be unable to modify the delivery address.
If a package is returned due to incorrect address information, additional shipping fees may apply for reshipment.
- Contact Us
Dongguan Chong’ai Electronic Technology Co., Ltd.
Tel: +86 18898465338
Email: support@thepetpiano.us
Address: Room 502, Building 2, No. 177 Baxin Road, Wanjiang Subdistrict, Dongguan City, Guangdong Province, China 523007