FAQs

Q1: Where do your products ship from?
A1: All products are manufactured in China and shipped from our warehouse.

Q2: How long does shipping take?
A2: Standard international shipping takes 7–12 business days depending on the destination.

Q3: Do you ship worldwide?
A3: Yes, we offer international shipping to most countries at no extra cost.

Q4: What if I want to return my order?
A4: We offer free returns within 30 days. Just contact us for a return label.

Q5: Can the piano be used with both cats and dogs?
A5: Yes, it can be used with cats and dogs of all shapes and sizes. They just need to be food motivated. It also comes with an internal locking mechanism to prevent break-ins.

Q6: Is it break-in proof?
A6: Yes! IThe piano comes with an internal locking mechanism to prevent break-ins.

Q7: How is it powered?
A7: The piano can be operated using batteries (available separately) or plugged into an electrical source. While batteries can serve as a convenient alternative, we advise relying on them primarily as a backup due to the substantial energy consumption of the motor and Bluetooth connectivity.

Q8: How do I prevent overeating?
A8: The piano comes with a mobile app that allows you to control the number of portions that can be dispensed every day. Once the limit has been reached, the piano will no longer dispense food or play notes.

Q9: What if I don’t want my pet playing all day?
A9: The piano comes with a mobile app that allows you to control the time of day that the piano can be played. Outside of the designated times, the piano will no longer dispense food or play notes.

Q10: What if I have multiple pets?
A10: Although pets generally pick up new skills more quickly in quieter environments, our experience shows that in homes with multiple cats, learning can be a collective effort. Once the initial leaner masters the piano, the others frequently follow suit by observation. This approach has proven effective in both cat and dog shelters, where numerous animals have shared access to the piano, demonstrating its success across a variety of settings.

Q11: When will I receive my Piano?
A11: You can generally expect to receive your items within 7 to 12 business days..

Q12: What does the Pet Piano app do?
A12: The mobile app (android and IOS compatible) can bu used to do to following:
1. Adjust the feeding schedule
2. Limit portions that can be dispensed throughout the day
3. Track your pet’s progress
4. Adjust the volume
5. Adjust the piano’s difficulty
6. Adjust the music played

Q13: Can it be shipped worldwide?
A13:Currently, we support shipping to the United States and Canada. Shipping to other regions is being rolled out on an ongoing basis.